[PSCU] Digital Application Support Engineer
- 회사개요 : PSCU
- 급여수준 : 협의
- 교육수준 : 학사
- 모집기간 : 채용시까지
- Triage and prioritize reported issues; address online banking support issues with priority, efficiency, and
- Work directly with banking institution, third party vendors, and internal teams.
- Perform level one troubleshooting steps to resolve unknown issues.
- Follow troubleshooting runbook steps to resolve known issues to include assisting with online-banking issues
related to admin and member logins, usability, features, bill pay services, etc.
- Collect logs and other details and then escalate issues that cannot be resolved
- Communicate issue statuses with customers and Lumin Digital internal teams
- Develop a good understanding of the different technologies encompassing Lumin Digital online banking
application and it’s services
- Assess banking institution needs and present solutions both from available configurations and designed
features/products to solve their issues
- 2+ years of experience working on an application support team
- Knowledge of microservice architecture
- Experience with Atlassian and similar tools
- Experience supporting a hosted application
- Understanding of the Elastic Stack
- Good full stack and environment troubleshooting skills
- Strong documentation